Holbrook Surgery news

We are continuing to run the best service we can for our patients and offering the majority of our appointments by telephone. We are bringing very few patients into the building and continue to allow patients to collect prescriptions between set times, as below. 

 

  • May bank holidays – we will be open at our Holbrook site on Friday 8th May from 08:00 – 18:30 for telephone enquiries only. Those wishing to collect pre-ordered medication can do so between 08:00 – 11:00 and 15:00 – 17:00. Over 70s may collect between 14:00 – 15:00

  • Over 70s – should where possible ask a family or friend to collect medication for them. If there is absolutely no-one who can do this then we are very helpfully supported by the community groups. Please ring reception if you are not already in touch with them and we can give you the number of the nearest group to you.

  • All medication queries – please use eConsult via our website and you will get a quicker response directly from our doctors. Head to the home page of our website and look for the big blue banner.

  • Blood tests – only urgent blood tests are being done currently such as INR. Please phone on the day needed so we can book you in with the nurse on site. Shielded patients can attend Holbrook and those not shielding will be offered Shotley.

  • Repeat medications – please allow us 4-5 days for processing as we have been very busy. We will endeavour to text you to advise when this is ready but cannot always do this.  

  • Childhood immunisations and baby checks – the midwife and health visitor are contacting patients and giving advice over the phone or organising for patients to come in when necessary. Parents should still bring their children for their immunisations and baby checks. Our usual 6 week postnatal check will now be combined with the 8 week immunisations so you only need to attend once and will see both the nurse and doctor.

  • Cervical screening – if you receive a recall letter and are concerned, please ring reception and we will book a telephone appointment with the nurse who can advise you what to do.

  • Online facilities – if you are not already using our online facilities, please ring reception to register or download the NHS App. You can order repeat medications and use our online consultation facility for non-urgent queries. This is called eConsult and has a big blue banner on our home page. We have been using this since the beginning of April and are now confident in using it.

  • Vulnerable patient letters – all patient lists have now been reviewed and letters sent. If you have not received a letter but believe you are vulnerable or high risk then please self declare via the Government website.

  • Video consultations – these are now up and running and will be authorised by the GP as appropriate. You can also send photos of rashes and bites etc via our eConsult facility on the home page of our website.

  • Opening times and sites – our opening times are as below.

Holbrook

  • Phone access only 08:00 – 17:00 Monday, Tuesday and Wednesday, 08:00 – 13:00 Thursday and 08:00 – 18:30 Friday for urgent queries.

  • Repeat prescription medication can be collected from 08:00 – 11:00 Monday to Friday and 15:00 – 17:00 on Fridays. Additionally those over 70 can collect from 14:00 – 15:00 on Monday, Tuesday, Wednesday and Friday.

 

Shotley

  • Phone access only 08:00 – 18:30 Monday to Thursday and 08:00 – 13:00 Friday for urgent queries.

  • Repeat prescription medication can be collected from 08:00 – 11:00 Monday to Friday and 15:00 – 17:00 on Monday to Thursday. Additionally those over 70 can collect from 14:00 – 15:00 on Monday to Thursday.

  • How we are operating - Please note that our doors are closed and locked.

  • If attending to collect repeat medications please queue using the marked spacers to ensure social distancing. When you get to the front of the queue, you will be asked your name and we will collect your medication and bring it out to you in a basket. You should remain outside and at a distance to safeguard yourself and our staff. If you need to pay for medications, we will give you a slip with our bank details. Please pay as soon as you get home and use the invoice number we give you.

  • If attending for an appointment, please ask at the time of booking where to come to and our receptionists or clinicians will advise you.

  • If you have seen the GP or they have prescribed medication over the phone, please allow 2-3 hours before collecting this and attend between the times stated above. They will give you guidance as to where to collect this from.

  • Wholehearted thanks to our fantastic staff team and partners who have all risen to the challenge of dealing with this pandemic and adapting to new technology. We’ve all been on a steep learning curve and are grateful to our patients who have been so patient with us.

      A final plea or two –

      Please do not attend the surgery for any reason if you have a new cough or a temperature.         If you are unsure, it is safer not to attend. Please speak to our receptionists or clinicians for         advice.

      Follow the Government advice - Stay at Home, Protect the NHS, Save Lives

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